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:: Volume 1, Issue 2 (Winter of 2014 2013) ::
3 2013, 1(2): 89-81 Back to browse issues page
Performance Evaluation of Mehr Hospital in Mashhad, Iran, Based on European Foundation for Quality Management (EFQM) Organizational Excellence Model
Seyed Saeed Tabatabaee, Rohollah Kalhor, Shaghayegh Yousefi, Safieh Taghadum-Kangi, Mohammad Reza Ghamari
Abstract:   (4804 Views)
Introduction: Nowadays, paying attention to quality and effectiveness of organizational performance is among critical factors in achieving developmental and competitive programs. This has caused health managers to pay more attention to issues of health services quality improvement and applying organizational excellence model. The aim of the present study was to evaluate Mehr hospital (Mashhad, Iran) performance based on European Foundation for Quality Management (EFQM) organizational excellence model. Method: This descriptive cross-sectional study was conducted in 2011 at Mashhad Mehr Hospital. Data collection tool was EFQM organization excellence questionnaire completed by all managers of the hospital. Validity of the questionnaire was confirmed by experts and for reliability, the Cronbach's alpha was 0.97. Results were analyzed using descriptive statistics. Results: This hospital acquired score 473.3 of 1000 (47.3%). Enabler factor achieved 233 and results factor achieved 240.3. Among enabler factors, the highest score (60.8%) belonged to partnership and resources, and the lowest (32.3%) belonged to policy and strategies. Among results factors, the highest score related to key performance results (60.4%) and the lowest (40.5%) related to customer results. Discussion and Conclusion: Since the performance of this hospital was at the medium level, it was necessary to develop an effective and efficient plan for improving the performance of this hospital. Additionally, it seems that the present model can be used as a comprehensive model for evaluating medical institutions if it considered clinical and patient care aspects.
Keywords: Performance evaluation, Organizational excellence model, European foundation of quality management (EFQM), Hospital
Full-Text [PDF 151 kb]   (1544 Downloads)    
Type of Study: Research | Subject: Special
Received: 2014/10/29 | Accepted: 2014/10/29 | Published: 2014/10/29
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Tabatabaee S S, Kalhor R, Yousefi S, Taghadum-Kangi S, Ghamari M R. Performance Evaluation of Mehr Hospital in Mashhad, Iran, Based on European Foundation for Quality Management (EFQM) Organizational Excellence Model. 3. 2013; 1 (2) :89-81
URL: http://jms.kmu.ac.ir/article-1-35-en.html

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Volume 1, Issue 2 (Winter of 2014 2013) Back to browse issues page
مجله دانشکده مدیریت و اطلاع رسانی پزشکی Journal of Management And Medical Informatics School
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